Refund and cancellation policy
Cancellation is always free — no penalty, no cancellation fee. We aim to keep this simple and fair.
How to cancel
You can cancel at any time by emailing info@botley.co.il from the address associated with your account. We confirm the cancellation by reply within three business days. Cancellation takes effect at the end of the current billing period, so you keep access for the period already paid for.
What you get back
If a subscription is current and you cancel, you keep access until the end of the paid period and no further charge is made. If a not-yet-started renewal is cancelled, that amount is refunded in full. Where a statutory right to cancel a remote transaction applies, you receive a full refund.
How long it takes
We process refunds within three business days of approval, to the payment method used.
Statutory rights
Where the Consumer Protection Law, 5741-1981 applies, section 13G1 governs a continuing transaction and section 14G governs the cancellation of a remote transaction. Statutory rights take precedence over this policy.
Contact
Send all cancellation and refund requests to info@botley.co.il. This policy is a summary of our practice, not legal advice.